Delete your account

How to request deletion

1. Email support@nail.biz from the email address on the account, with “Delete my account” as the subject.
2. Tell us the account email address and, if you know it, the salon name. Never include your password.
3. We reply to confirm the request, because deletion cannot be undone.
4. Once you confirm, the account is deleted within 30 days.

Salon owners: if you are the only owner of a salon, tell us whether the salon and its color inventory should be deleted with your account or transferred to another member first. A salon left without an owner cannot be managed by its technicians.

What is deleted

• Your account: name, email address, password, preferred role, locale, and time zone.
• Your salon memberships and any invitations you issued or accepted.
• Your saved app preferences and signed-in devices.
• Colors, product kinds, and salon codes you created that belong only to a salon deleted alongside your account.

What is kept, and for how long

• Salon records that are not yours alone. Colors, codes, and stock levels belong to the salon. If the salon continues with other members, that inventory stays with the salon and is no longer linked to you.
• Security and audit records. Kept access-controlled for a limited period so we can investigate account security, with known secret fields redacted.
• Search analytics. Raw search events are kept for a limited operational period, currently 90 days by default. Aggregated daily counts, which do not identify you, may be kept longer.
• Records we must keep by law. Anything a legal or tax obligation requires us to retain, for only as long as that obligation lasts.

Our Privacy Policy explains how this data is handled while your account is open.